Freshdesk Guides

Creating a ticket for the FCP Support Team
This information is to guide Member Associations to create a NEW ticket for the attention of the FCP Support Team. Follow these steps to notify FCP Sup...
Sat, 29 Dec, 2018 at 12:40 AM
Escalating a ticket to the FCP Support Team
This information is to guide Member Associations to escalate an EXISTING ticket for the attention of the FCP Support Team. First ascertain that you requ...
Sat, 29 Dec, 2018 at 12:40 AM
Change Request procedure
This information is to guide Member Associations to submit a Change Request. A Change Request is for Member Associations that are using the Live environme...
Sat, 29 Dec, 2018 at 12:39 AM
Marking a ticket as SPAM and block the sender
This information is to guide Member Association how to mark a ticket as spam and block the sender from creating further tickets. 1. Identify Spam On...
Sat, 29 Dec, 2018 at 12:40 AM
Priority selection guide
This information is to assistant Member Associations set the appropriate Priority when assigning issues to the FCP Support Team. Priority Priority L...
Sat, 29 Dec, 2018 at 12:41 AM
Copying an existing Solution
This information is to guide Member Associations how to copy an existing Solution (user guide) within Freshdesk then create a new Solution. This is primar...
Sat, 29 Dec, 2018 at 12:43 AM
Solution Formatting
This information is to guide Member Associations how to format solutions (user guides) within Freshdesk. This is important to deliver a uniform and consist...
Sat, 29 Dec, 2018 at 12:44 AM
Test Video
Mon, 31 Dec, 2018 at 1:59 PM