This information is for Member Associations that are in any pre live phase (Testing, Training and User Acceptance phase) of rolling out FIFA Connect. 

Follow these steps to notify FCP Support Team of any feedback or questions you may have.


1) Activate Access to Freshdesk

Activate Freshdesk account by clicking on the link within the Freshdesk Activation email.



2) Create Ticket

To create a new ticket select ‘New’



3) Add Requester

The Requester would be yourself, so type in your email address or your name.



4) Add Subject

Subject would be the issue ‘e.g. Document Missing for Professional Player’ 




5) Status

Make sure the Status = Open




6) Select Group

Most important is to mark the Group as ‘.... Set Up Group’ then FCP Support Team will be notified




7) Description

Make sure you clearly identify the issue.

  • Steps to Replicate
  • Level you are logged in
  • Browser (if a UI Issue)
  • Screen shots where required



8) Attachments

Add any attachments if applicable


9) Save

Click 'Save' to submit