How to Action On Hold Work Tasks at Club Level 


This user guide will explain how to action Work Tasks that have a Status of ‘Task On Hold’ that appears in your Club Work Task List.

 

Work tasks form part of the day to day running of the Palloliitto system for your Club, it is important that you view and action these tasks each day when you log in.

 

Work Tasks that have been placed on hold would have come directly from either FAF or your District where a registration that your Club has submitted has been sent back to your Club for further information or clarification. 


Examples of a ‘Task On Hold’ that requires your attention would be 

  • Player Registration
  • Coach Registration
  • Team Official Registration
  • Club Official Registration

Some examples of why the Registration may be sent back to your Club would include
  • Incorrect information submitted (e.g. Name of Member does not match Passport)
  • Document(s) uploaded were not correct (e.g. out of date Passport)
  • Certificate selected does not match Document uploaded (e.g. coach) 

1. Filter Work Tasks by 'Task on Hold' 

To view all Tasks on Hold that require immediate action go to Work Tasks and filter 'Status' by selecting 'Task on Hold'


In the above example the first example is highlighted in a darker grey and with the Red line to the left of the Players Name because this is a new task since the Club last logged in.


2. View Work History Notes


To view why this task was placed on hold and sent back to the Club, click on ‘View’. Review Registration Tabs and click on ‘Registration Details’ tab, here under ‘Work History’ you will see the comments as to why registration could not be approved. 



3. Resolve Issue


Upon reading the notes, you will now know what is required to update the registration, once completed then click on the 'Resolve' button


4. Work Task Notes Upon Submission



5. Registration Resubmitted for Approval


You will then receive confirmation that the registration for the Member is now back with the District/National Body to action.